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Delivering pizza is a great way to increase your restaurant's reach and revenue. There is almost always a demand for pizza, you can make it in many varieties, and the profit margins are relatively high — especially with delivery. But sometimes, pizza delivery restaurants run into some challenges with their approach or protocol. These challenges are not hard to address, but you do need to know how to address them. Take a look.
Pizzas are arriving cold.
Are you getting customer complaints that the pizza is arriving cold? First, try gathering some data on those complaints. Are they all coming from the same general area, or in other words, the outskirts of your delivery zone? If so, you need to make changes to keep pizza hotter for longer. Look for some insulated transport bags you can put your pizza in during transport. Or, if you already have insulated delivery bags, consider upgrading to better ones. Also, make sure your pizza is leaving the restaurant ASAP after prep. If it is not, then you need to examine your system for getting the pizza from the oven to the driver. The pizza should be leaving the building immediately once it is boxed.
Customers are waiting too long for pizzas.
When you have a customer order a pizza, you should be able to give them an estimate of how long it will take to arrive. You want to be pretty close to this estimate as often as possible. So what if your pizzas are taking too long to arrive? Then, you may need to make one of the following changes:
You're having trouble keeping drivers.
Delivering pizzas is a rather demanding job, and sometimes it can be hard to keep drivers for more than a few months. If you're cycling through drivers too quickly, here are a few ways to try increasing retention.
With the troubleshooting ideas above, you can continue to run your pizza restaurant successfully. For more information, contact a company like Italian Fiesta Pizzeria.Share